|
Statement
Element |
Meaning |
Implication |
|
To be the
supplier of choice - |
“Best in
Class” - our clients prefer to do
business with us |
We must be
practical, technically competent and
operationally efficient and effective |
|
- in target
markets - |
Which will be
defined from our marketing planning |
Profitable, and/or
likely to grow and in line with our capabilities
& resources |
|
- and grow
in partnership with our customers - |
Growth for us
and our clients in volume, breadth, capability
& know how |
Add value for
our clients, whilst allowing our company to
achieve further growth |
|
- through
understanding and meeting those needs - |
Working closely
on our clients’ requirements and for them to
understand our capabilities |
Customer driven
solutions and HSAS development to match their
needs |
|
- which can most
effectively be satisfied by our resources and
people |
Giving our
clients a service package which meets all their
requirements |
Clear client
service objectives, service level agreements, key
performance indicators and performance reviews |
Our Mission